Divi Faq’s

Divi Resort Aruba - Prestige Vacations Aruba

Frequently Asked Questions

by guests intending to stay at The Residences at Divi Village Golf & Beach Resort:

  • Is there public transportation close to the resort? / Do you recommend renting a car? Frequent public transportation passes just outside the premises of this resort, taxi’s are available at the resort or within 5 minutes from your call, the Druif Beach is right there when you step off the premises, and several good restaurants are within the resort or walking distance; so a rental car is actually not a requirement. However, if you wish to explore the rest of the island (beautiful sites!) or visit the more remote but exquisite restaurants and landmarks, we then do recommend renting a car. We will be happy to assist you with your rental car reservation.
  • Where can I rent a car?/ Can you rent a car for me? We have a special arrangement with several local car rental companies for our guests. If you have a booking with us, and would also like to rent a car or 4×4, just let us know in advance (by phone or via e-mail) and we can send a rate list so that you can make your choice, we will make all arrangements and confirm via e-mail. You must, however, inform us of your arrival flight data or in lieu thereof, call them as soon as you arrive on the island to pick you up. Your condo reservation with us will secure your car rental reservation, and further car rental payment arrangements will take place directly with the rental company after arrival. Parking is free of charge at the resort!
  • Can you provide airport transportation? If you’re not renting a car, we can have an associated taxi driver waiting for you when you arrive, to take you to the resort. Regulatory taxi fares are applicable; there is no extra charge for this service. This will only avoid you from waiting in queue for a taxi cab (maximum of 5 passengers per cab), but there are ample taxi cabs available at the airport’s arrival hall. The fare includes 1 large luggage piece per passenger; hand luggage is not counted. Large luggage pieces in excess are charged at about $2 each.
  • How close are The Residences from the beach? The resort is located right along the Druif Beach. Just walk a few minutes from your condo to exit the premises of the resort, cross the beach access road and you’re on the beach!
  • Are there palapas on the beach?/ Is there shade by the pool? There are straw cabanas and palapas on the beach for public use on a first-come-first-serve basis. Around the pool decks, there are lounge chairs and straw palapas for use by all guests.
  • Are there beach and/or lounge chairs available on the beach?  There are beach and lounge chairs at all pool decks for use by all guests, and on the beach for public use on a first-come-first-serve basis. Please note that reserving lounge or beach chairs for hours without actually using them, is not appreciated by other guests!
  • Are there beach towels available? Upon arrival, you will be provided with Divi beach towels in accordance with your party count. These towels function as your proof of being a Divi Guest and can be used at this and all other Divi resort locations and beaches on the island. These Divi Towels can be replaced with a fresh one at your Divi location anytime you want.
  • Are there BBQ grills available for common use? Each unit is individually owned, thus provides for its own BBQ grill where possible. At this resort, there are several common BBQ grilling areas for use by all guests; please inquire at Prestige or at the Front Desk of your Divi location about where these common BBQ grilling areas are located.
  • Can you recommend any restaurants? Sure we can! Divi resort locations all have good restaurants on the premises; please inquire at Prestige or at the Front Desk of your Divi location about where these restaurants are located. If you prefer to dine outside the premises, just ask us to send you our “favorite and recommended restaurant list”, and we can even make the reservations for you as well; this is a free service for our guests!
  • Are there Supermarkets / Grocery stores close by the resort? There are several minimarkets or convenience stores at or within walking distance from this Divi location, and 3 large supermarkets are located about 3 minutes’ drive away.
  • How does your grocery service work? Our grocery service is executed based on a shopping list of required groceries, to be provided by you (72 hours notice). The provided list will be purchased on the day of your arrival (a day prior to arrival if arrival day is a holiday) and appropriately stored in your unit prior to your estimated check-in time. A 15% service charge, with a minimum of US$10, is applicable on your actual grocery bill, and your grocery payment takes place cash at check-in. Please send us your grocery list no later than 72 hours prior to your arrival day.
  • Are there elevators in the several buildings of The Residences? There is one elevator in each of the buildings at The Residences.
  • Is there hot water in the condos? All our units in this luxury resort, of course, have a hot water facility.
  • Is there a daily maid service? Your unit will be cleaned prior to and after your stay. Guests who are staying longer than one week receive a free weekly full cleaning service. If additional cleaning is desired we will be happy to arrange that for you at an additional cost.
  • Is there a hairdryer in the condo? All our condos have a hairdryer.
  • Can I arrive or leave any day of the week? Our dates are fully flexible, so you may arrive or depart on any day of the week, and your length of stay can be any amount of days (minimum 7 nights in super high-season and 3 nights in other seasons). Nonetheless, please let us know your firm dates at your earliest convenience since the (super) high-season weeks are likely to be fully booked a long time in advance.
  • Do you have a crib and or high chair? We have a package of a full-size crib with linen and a high chair available at $12.50 per night.
  • Can I rent a local mobile phone? We can arrange a rental mobile phone for our guests, at US$ 3 per day. The $3 per day is only for the rental of the phone with a local phone number and SIM card. Outgoing local and international calls are of course charged separately. You receive the phone with a certain amount of calling credit, and additional calling credit can be purchased easily on the island (at all gas stations, drug stores, minimarkets, supermarkets, etc.). Payment for rental fees and settlement of used calling credit takes place when checking out. The rate for local calls is $0.15 to $0.20 per minute; the rate for long-distance calls e.g. to US and Canada, using the mobile phone, is additionally about $0.25/minute.